Creating a Great Customer Experience on your Website

 

In the ever-evolving age of e-commerce, almost all markets are saturated with competition, so it’s no surprise that consumers are expecting top-of-the-line services and experiences. Accordingly, businesses must keep up with these constantly changing demands to remain competitive and drive ahead. So, how do you do that? Well, the answer is an online presence, and your website is the headquarters of your company’s online presence.

When it comes to a website, every element of the website needs to serve a purpose. From usability to visuals and from navigation to content, every single element is important to the customer experience, and this, in turn, has a large impact on the brand’s ability to uphold customers and engage new ones. In the end, customer satisfaction is more crucial than ever before, and it has the potential to make or break your business.

Let’s explore a few ways you can level up the customer experience on your company website to foster customer retention and loyalty, and also garner brand advocates for your business.

How important is customer experience?

As a website manager, your aim should be to meet customers’ requirements. Developing a website is no easy task, but it can transform the customer experience.

Supposing a customer visits your website merely to see a buffering sign or a delay on a mobile device. This wouldn’t make up for a good experience, would it?

Customers who have enjoyable experiences surfing through your website are more likely to appreciate your brand and consider buying whatever offerings you have, so building your brand’s reputation becomes easier.

Integrating CX processes into your site will allow you to service customers on various fronts, including social media platforms, messaging apps, email, etc.

Additionally, with CX, collecting relevant customer feedback becomes easier, which in turn can further help you refine your CX processes and bring improvement to your brand based on this feedback.

As you can understand, CX is just as important as the products or services you offer. If you can ensure your customers are the focal point of your website design strategy, creating unique experiences for your customers becomes effortless. Here is a list of a few factors to consider when designing the best CX for your website:

1) Use a personalized tone in your website content

The best way to implement CX for your site is to adopt a casual or more personalized tone to deliver your messages in a way that strikes the right chord with your audience. The language you use in writing should be consistent to make it familiar and must help to build trust with customers. For instance, your landing page, product pages, and blog posts must come across as friendly and inviting and not too professional or robotic.

2) Count on social proof

You have a stellar website. Your products are good. Your packaging looks great. But besides all this, new customers today are looking for one more thing before spending money on you: – what other people are saying about your product. This is where social proof comes into the game. Product reviews, testimonials, and customer interviews help allure customers to make a purchase. Social proof also adds a lot of credibility and trust to your product, not to mention the boost your customer experience will receive

3) Master customer support

There is nothing more depressing than hunting for a way to connect to an online customer support team and coming up short. So, make it as easy as possible for customers to contact you through the channel that makes the most sense for them. You can add a “Contact Us” or “Support” link to the top navigation bar, or also integrate pop-ups that allow single-click access to a customer support page, so customers can get support even more quickly as and when required.

4) Fine-tune your purchase process

One of the major aspects of purposeful customer experience implementation is to ensure that people can buy your products without a hitch. Whether you rely on one-time purchases or recurring subscriptions, make sure that your checkout process is hassle-free. All you have to do is provide them with the required resources, make the process as intuitive and simple as possible, and just get out of their way. Don’t waste customer’s time by asking for additional information, multiple checks, and confirmations before letting them buy the products.

5) Iterate your website design periodically

To execute this phase successfully, ascertain that the customer support department is regularly collecting and analyzing customer reviews and feedback. According to the data you are getting, you must make the essential changes to your website design to improve the customer experience.

Well, adopting these practices that improve the CX will undoubtedly boost your business’s return on investment (ROI). If you want to enhance CX on your website, Bright Pixel is the place for you. We are a Top Web Design Company in Pune. We make sure wherever your customers find you, they get the best representation of your brand.

Will Creativity in Business Ever Rule in the World?

 

Creativity in business is essential because it is a differentiator. Today, organisations operate in an extremely competitive, global environment, making creativity a vital factor. Creativity fuels great ideas, challenges people to think differently, and opens a wide door to new business opportunities. Innovation and creativity are often used interchangeably, but they are two separate concepts.

Let’s take the example of an iPhone and a Samsung mobile phone. Both look very similar at the outset. But once you dig deep, there’s a lot more creativity in the iPhone. Take the facial recognition feature on the iPhone; it’s a seamless experience. Design and the user interface or experience mean a lot for the creativity of a service or feature.

What is creativity in business?

Creativity in business represents the ability to create or develop imaginative or new ideas and bring them into reality. Businesses can use a lot of creative ideas in the workplace to bring innovative solutions or positive and collaborative work environments. Creativity promotes employees to think out of the box and experiment. Besides experimenting, the creative thought process also includes questioning and looking at problems from different perspectives. All these qualities promote productivity and teamwork.

Why is creativity important in business?

Creative thinking enables individuals to develop innovative ideas. These behaviours can help businesses create brands, products, and services that differentiate themselves from other competitors.

Businesses today also often encounter continually changing environments. Consequently, business professionals need to evaluate new situations and develop strategies to navigate through them. With creativity, businesses not only meet the existing challenges but also think ahead. By implementing regular creative thought processes and brainstorming, business professionals can continue to come up with new, enhanced, or better ideas that meet their current and future markets’ needs.

What are the benefits of creative thinking in business?

As mentioned earlier, creativity serves an important role for businesses. Here are a few benefits that creative thinking can offer to a business organization:

1) Identifies new opportunities

The creative-thinking process challenges entrepreneurs’ current ways of thinking and doing things. When entrepreneurs look beyond what exists already, it opens their minds to new opportunities.

2) Embraces new challenges or risks

An important component of creative thinking in business is the readiness to experiment. Experimentation enables individuals to try out new ideas to decide whether they work or offer a feasible solution. Reducing the threat of failure can help to promote reasonable risk-taking and challenges.

3) Promotes innovation

Innovation means the process of introducing and using new concepts or ideas. Creative thinking allows individuals to look at one thing from different angles to create something unexpected. Organizations that promote innovation externally and internally differentiate themselves from the other players in the same business.

4)Energises the mind

Creative thinking often incorporates exciting or fun activities that stimulate the mind more than day-to-day tasks do. Creativity even encourages people to look for better ideas in everything, making them attentive to even the minute details. Making these small observations serves as a means to gain inspiration for new and better ideas.

5) Improves team collaboration

An effective alliance requires team leaders and members to accept and interact with one another. As creative thinking promotes flexibility and open-mindedness, individuals who utilise this skill might show a greater willingness to try out others’ ideas. This may result in a higher quality and quantity of new and better ideas to pursue.

If you are looking for some creative solutions to your business requirements, contact Bright pixel. We are a Creative Graphic Design Company in Pune aiming to provide result-based and cutting-edge solutions to our clients. Our creative and new ideas will help you grow your business manifold.

Space Branding Strategy- What makes a Brand?

 

Before we dive into the term space branding, let us analyze why new talents want to work with big tech companies? Have you wondered what draws their attention towards these tech giants? The answer won’t surprise you, but they consider the most critical factor is the working environment or the premises’ design. The factor that encourages them other than their salary is how you indulge the staff into work. The key here is to maintain your space that provides a hospitable environment. When the working area is lively, it motivates employees to work with interest and sincerity.

Space branding is essential to all businesses as it reflects the ethics and values of the company. Every company deserves to showcase its cultural values and establish its brand existences office branding contributes hugely. It isn’t simply painting your wall with colors or marketing a product. Space branding is a strategy that creates a long-lasting impression on the employees and clients. Beautifying your workplace gives a sense of peace to the place and motivates the people working there to beat the tiredness and dullness.

Space branding has numerous benefits to its side;let us look upon a few.

Give a new outlook to businesses

With space branding, businesses are growing from traditional offices to modern offices in space and designs. This encourages the staff to work with enthusiasm, and the workspace speaks about making your company different from others. Employees spend most of their time in the office; we call it a second home. Thus, in a friendly and welcoming environment, everyone needs to battle the long hectic working hours; they need peace of mind to work.

Creates positive imprint

Space branding creates an encouraging and positive impression on clients, staff, workers, and even job aspirants. The space branding gives your employees the essence of a positive workplace. You can represent the logo and brand name on the walls with colour schemes, graphics, photographs, doodles, and illustrations that are pleasing to everybody. Designing your workspace with varied themes and decorating workstations can improve the look of the office space.

Bring the brand to life

Space branding helps make the brand lively; it talks about the values and culture and infuses life into the working environment. With so much hustle and bustle in the outside world, employees now prefer to work in a happy and enthusiastic environment instead of spending long eight hours in a dull environment. A workplace with modern and attractive designs is expected to experience more work satisfaction. Employees working in a happy atmosphere strive hard to achieve company goals.

Thus, space branding is an essential factor in the growth of any business. It creates a sense of belonging between employees and the company, making it an inviting environment for the company’s staff. The space branding helps attract not only new talents, but even new clients, and the way you define your brand through your space opens doors for them. The gist is, space branding immensely contributes to the company’s growth.

If you want your company to grow by leaps and bounds, plan a space branding strategy today. Bright Pixel is a creative Space Branding Agency in Pune. We believe corporate office branding is an effective strategy that leaves a lasting impression on clients, customers, and employees. The beauty of the space branding lies in the designs, graphics, and illustrations to create an appropriate and refreshing atmosphere. Keeping this in mind, we offer 360-degree branding solutions to our clients. Our mission is to provide the best solution to any of your communication requirements.

Digital Brochure Makes Your Business Digital

 

Introduction:

With the advent of Coronavirus, Digital Marketing is being used more than ever; all businesses have shifted towards digital marketing. Looking back at the traditional ways of promoting a business, one word that comes to mind is brochures. They were widely used to make people aware of businesses and what they offered. Brochures have remained timeless and are being used to this date. Bright Pixel, a Brochure Design Company in Pune helps to create attractive and informative digital brochures that help take one’s business to additional levels.

An Ad Agency in Pune, houses various services such as marketing, branding, web development, catering to numerous clients involved in sectors like IT, Hospitality and Management, construction firms, and others. Bright Pixel has managed to earn quite the reputation and recognition from these companies and brands and has developed as a Brochure Design Agency in Pune.

There are many benefits to using a digital brochure as compared to before:

1. 1. The distribution of brochures used to be an expensive and time-consuming task. Still, now the digital copy can directly be sent out to clients and posted on websites with maximum efficiency.
   2. The nature of a business is dynamic. A change meant the designing of a new brochure with each change. Digital brochures can be easily customized and edited as the business changes.
   3. Brochures were printed on paper, and thousands were sent out at a time, with most of them being used as scrap paper which led to increased waste; digital brochures are online and do not harm the environment.
   4. Digital brochures are very attractive as opposed to paper printed details with the help of templates designing and creativity, which makes the brochure eye-catchy and attracts people towards the business.

A very common way of promoting business was offering vouchers that the customers could use and the instructions used to be mentioned on the brochures, which made them wordy. With digital brochures, however, the practice of sending vouchers could be as easy as scanning the QR code provided on the brochure. The design of the brochure plays an important role here as an addition such as a QR code requires planning.

Graphics design company in Pune, Bright Pixel has a qualified team that customizes the brochures according to the needs of their clients, offering various types of variations to the design of the brochure. The brochure can be made out as a single leaf brochure or can be a multi-fold brochure. These design variations add to the look of the brochure and make it more attractive to the clients.

The need for digital brochures is increasing as new businesses are being set up regularly, and digital brochures are the way to spread the word. They are cost effective; therefore, new companies do not have to maintain a large budget for marketing, and they can easily be sent through various platforms like Instagram, Twitter, Facebook, LinkedIn.

New companies can also get ready-made templates for digital brochures where they just have to fill in the set sections of the template with the required information. They then can market their company’s services.

A concern that arises with the usage of brochures is that they may seem quite outdated compared to the advanced forms of technology we have now that can be used for digital marketing. The answer to that concern is that brochures are something that people are familiar with; they know what a brochure is and what the utility is, so as long as digital brochures have that touch of originality, they will always be used as a backbone of digital marketing.

In conclusion, digital brochures are simple and effective, and they can successfully be used as a tool that allows the company to truly make its business digital. They can be designed as per clients making a virtual choice to hamper your business.

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Facebook Ads vs. Google Ads Which One Works Best?

Advertising is the best strategy for marketing. Ads reflect an enhanced mirror image of your brand to the world to attract customers. Industrialization is rapidly growing and business entities must be adopting digital platforms to urge the market to accomplish the entrepreneur’s success. For this, almost every organization is taking great efforts to create their product brand. The best solution is to go for Facebook and Google Ads. These social media platforms have revolutionizing capabilities that may turn the faith of a business. Every year digitization is crossing its set marks and becoming the new trend. We all know that Facebook is a social media platform and Google is a search engine. Bright Pixel, a Social Media Marketing Company in Pune knows the importance of these social media platforms and helps you increase business by engrossing in minute details of marketing. Knowledge about Facebook Ads?

More than 2 billion people use Facebook each month. Your product can be reachable to all ages people and a vast population. Facebook Ads are self-created Ads to promote as their scope and reach are wide. Facebook through its self-serve tools allows the users to target audiences. It provides them with analytical reports that track the performance of every Ad. Facebook is accessed by people throughout the day for personal reasons. Hence images, videos, and generic content keep people engaged and such content advertising can help reach the masses. Facebook knows people’s social behavior and personal interests which can convert the lead to business. There are some paid advertisements also which promote your product beyond conditions. Benefits of Facebook Ads? User friendly and reliable. Facebook Ads offer Robust Analytics Clicks and conversations can be obtained at a low cost. New leads achievable with remarketing option. Micro-target accessible as business needs social media. Knowledge about Google Ads

Google is like a universal language understood by everyone and absorbed to answer every question. It is an online advertising platform. Advertisers bid to display their Ads, products, services, images, and videos for online marketing. Ads uploaded by you can be visible on google search as well as google display networks like different apps. Google uses Pay-Per-Click (PPC) pricing model for advertising. One needs an honest budget to choose Google Ads as the cost per click is high. Benefits of google ads for business Google display network which includes third-party websites enhances the reach of your product. Remarketing and banner Ads display Adsense can help highlight your ads in the selected areas of a website. SEO and keywords increase the visibility options for your product A higher quality score and the bid amount can place your product Ads in the maximum range of Google ads. Maximum exposure with low cost. Facebook ads vs Google Ads: Which one is better for Advertising? The key factor about online marketing is how products are shown to consumers. Facebook mainly displays ads to the user according to their interest while Google focuses on displaying ads based on searching for a product specifically. Small businesses intend to find the difference between these two platforms to invest with small budgets. So, Bright Pixel as the Social Media Agency in Pune has taken this task to clarify this point and guide our investors. Facebook emphasizes brand advertising while Google is more focused on bringing business or lead conversion. Google Ads that are paid one help users to target the audiences based on the keyword search. Text-based search can help customers find the required product and reach the target audience. Facebook has a very low per lead cost and maximum reach as social engagement is vast. While Google’s Per lead cost is higher as the lead conversion rate is maximum to grow your business. The Business to Customer reach is maximum on Facebook and Business to Business reach is countless on Google. Lead generations are equally achievable on both platforms. But B-to-C lead generation is better on Facebook as it works on the posting of Image and Video Ads. B-to-B lead generation is maximum on google as keyword search or Text-based search is a prominent player. The conversion ratio for B-C lead generation can be up to 15-20% on Facebook while B-B lead generation on Google can be up to 40%. Facebook collects huge data like the topics in which you show interest in the newsfeed, pages you like, location, vacation, and birthdays. These emotional displays on Facebook are a lottery for Advertising your product. Google ad supports search network campaigns which include text formatted advertisements of products that user searches on Google. And the second is display network campaign which has differently formatted ads with images that appears on websites or applications. Both the platforms demand proper Knowledge of your target consumers, and your budget while investing in traffic generation towards your website. Content plays a key role in Advertising. Both the platforms are equally important but proper strategic content can expose your business to maximum people. Bright Pixel as a creative ad agency is well-versed in balancing content and believes in developing strategic Adsforproposed customers. We know both platforms and utilizes them to create lead generation. Fb and Google ads will hike your profits and increase sales to unbelievable rates. The majority of the public are internet users and both the platforms have proven perfect marketing and advertising performers. Which one should select is up to your business evaluations and situation. Bright Pixel is the best SEO Expert in Pune, knows how to unlock a massive amount of SEO traffic to your brand website. The content and graphics provided by us attract maximum likes and shares publicizing your business on both Facebook and Google

Colors and Emotions: How Colors Make You Feel

Colors are like rays of hope scattered all around us. Some attract us; some disturb us; some bring joy, while some highlight the memories, further overwhelming the limitless feelings. Colors psychology affects the determination of a customer’s subconscious attraction towards your products. Colors help express your emotions, and emotions help you create a bond. Colors speak the language of emotions that can touch hearts and attach people to brands.

THE PSYCHOLOGICAL EFFECT OF COLORS:

Now one can think about the psychological effect of colors and why colors are so important in marketing? Mainly because Colors tend to have much possession on our ability to think and behave. Colors send the right message with the right emotion in publicizing the brand. In Marketing and Product Advertising, colors engage customers and evolve a feeling of procuring a specific brand or grab it and take home.

Let’s take a real-life example to elaborate on the effect of color.

Everyone loves McDonald’s. The logo and the Ronald McDonald statue are made in Yellow and Red color. It is the best example that tells us how colors can psychologically grumble about your stomach. People go crazy to click pics with the McD status because of its bright colors to post on social media, resulting in more publicity. When we say McD, the golden yellow arch comes into view that ends us at McDonald’s. McDonald’s used Red and Yellow color as it has a scientific reason behind it. The red color is a stimulating one that increases heart rate and jumpstart the appetite. The yellow color is a bright color that attracts the customers. They make actual money only cause these colors drag their customers to reach them.

Digital World is colorful. We enhance the brand value by adding colorful meanings to it. Colors make your view presentable in a way you want to convey your message. They tend to carry an emotional touch that leads them to feel and do what you intend them to do. Colors have psychological effects on the person’s ability to grasp the content visually. The success of the reachability of your content depends on the colors in this case.

Emotions are the magical roll-on tremors caused in everyone’s life. Colors subconsciously bring out an instant emotion in a person who helps them decide related to investments and business. We name it instinct, which is an emotional phase. Colors are warm and cool, which reflect human emotions and personalities. High contrast is the best choice for content distinction. But if everything is notable contrast, then nothing stands out clearly and is not reachable.

Colors make us feel every emotion. But colors can be too dependable on everyone’s personality and thinking capability. Not everyone can relate to the same emotion as others. Prudent use of colors contributes to up-scaling of product sales. They also influence mood swings and feelings positively and negatively.

HOW COLORS MAKE YOU FEEL:

The emotional phse can be categorized using colors by considering a large cross-section of people. Colors convey your exact message and handle 85% of product sales. Let’s see the primary colors and their emotional flow.

• Red: Red is the primary color that reflects the unique emotion. It depicts positive emotions like Love, Passion, Strength, Energy, Desire and Negative emotions like Anger, Rage, Danger, Warnings.
• Blue: A very Calm and Soothing color. It is the most used color for brand promotions like Twitter, Facebook, Amazon, Dominos, and Zoom. Blue color creates feelings of Trust, Security, Loyalty, Dependability, Intelligence, and peace. It also represents Masculinity and coldness.
• Yellow: A Warm and Bright color. It brings happiness, Energy, and Joy at a glance. Adverse emotions represented can be unstable and irresponsible. Yellow is the color of the Sun that grabs maximum attention and gives a life-boosting source of energy and meaning.
• Green: Refreshing color that represents growth. It’s nature’s color. It is Calm, Energetic, Optimistic, Restful, Fertility, and Healing color. For example, Green rooms are used to relieve stress, anxiety, and nervousness. It is used in a language like a green thumb, greenhorn.

Colors are the source of information. Test and chose colors that imitate your brand and product’s exact message. Pick a color and let the mark create highly appreciating emotions involving everyone around. Colors are like magnets for feelings. Create an unbreakable zone with the right choice of attractive colors with Bright Pixel.

Bright Pixel is like primary colors, always ready to merge and create a new shade to engage viewers and add an emotional touch of tints. Raise your brand value by collaborating with Bright Pixel as we know Brain processes colors faster than words, which brings more business at home. Get associated with Bright pixel– The Best Creative Ad Agency in Pune to gain momentum in your business.